Whether you are a small business or a major corporate customer, we are committed to delivering excellent customer service.
At Wagstaff you will always be dealing with a friendly, professional and experienced member of our team at every point of contact, we have a dedicated member of our Customer Service Team checking every order ensuring any potential errors are eradicated before your goods are manufactured..
Highest standards; We constantly monitor our performance against published Service Level Agreements and Key Performance Indicators. We monitor complaints and your feedback through regular satisfaction surveys and Installation Satisfaction Certificates.
Netsuite order tracking; Want to see where your order is at? With our Netsuite system you can log on remotely and check the progress of your orders and when to expect delivery.
Transparency; We believe in being clear and open when conducting business of any kind, good or bad you will always know where you stand, this is how we earn trust and respect with our customers.
Delivery on time, every time; We guarantee that all our products reach you in the best possible time and condition, using highly trained delivery and installation teams.
Friendly professional help; All your enquiries are treated professionally and efficiently aiming for the right answer the first time. Our team is polite, courteous and clear about what can and cannot be done. We actively seek your views to help us improve our service.
Streamline logistics; All orders and deliveries are organised by our team in one location. This allows us to integrate orders to achieve better price breaks and consolidate deliveries to minimise half empty loads to reduce travel miles and CO2.
After sales support; Our excellence in customer service doesn’t end once we deliver your goods, a Wagstaff customer service advisor will be there to help you during the lifetime of your project, we have a wealth of experience and all of our people are committed to delivering excellence in customer service.
Office Furniture Services
Furniture plays a unique role. It stands at the interface between the premises, the organisation, the people and their technology. Furniture can project a corporate image, aid productivity and create a safe and pleasing environment to be in. We supply furniture solutions for all office, hotel, leisure, health care, education and homeworking environments.
Our total independence from any single supplier enables our Sales and Design Consultants to specify the correct products and services for your particular situation, delivering office furniture solutions without compromise.